{"product_id":"9781742578323","title":"Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace.","description":"\u003cp\u003eYour people problems CAN be solved.\u003c\/p\u003e\u003cp\u003eYou’re a competent professional. You excel at the technical side ofyour work. But so far no-one has taught you how to handle ‘difficultpeople’ or toxic team dynamics. That’s where this book comes in.\u003c\/p\u003e\u003cp\u003eDifficult People Made Easy explains how you need to THINK andSPEAK when faced with a difficult colleague. Then it revealsspecific words and actions you can use.\u003c\/p\u003e\u003cp\u003e• Set firm boundaries on what you will – and won’t –take from aggressive or spiteful people.\u003c\/p\u003e\u003cp\u003e• Avoid using words which trigger defensive reactionsfrom others.\u003c\/p\u003e\u003cp\u003e• Look and sound confident no matter who you’redealing with.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"New Holland Publishing Australia Pty Ltd","offers":[{"title":"Default Title","offer_id":47049736683760,"sku":"9781742578323","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781742578323_p0.jpg?v=1763702945","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781742578323","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}