{"product_id":"9781780171388","title":"The Human Touch: Personal skills for professional success","description":"All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.","brand":"BCS, The Chartered Institute for IT","offers":[{"title":"Default Title","offer_id":47139841376496,"sku":"9781780171388","price":35.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781780171388_p0.jpg?v=1763711358","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781780171388","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}