{"product_id":"9781780172521","title":"Business Relationship Manager: Careers in IT service management","description":"Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.","brand":"BCS Learning \u0026 Development Limited","offers":[{"title":"Default Title","offer_id":47170419359984,"sku":"9781780172521","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781780172521_p0.jpg?v=1763711379","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781780172521","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}