{"product_id":"9781780630311","title":"Customer Care: A Training Manual for Library Staff","description":"Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.\u003cul\u003e\n\u003cli\u003eDual use – reference work and\/or training manual\u003c\/li\u003e\n\u003cli\u003ePotential as a text book\u003c\/li\u003e\n\u003cli\u003eApplicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities\/public services\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Elsevier Science","offers":[{"title":"Default Title","offer_id":47135475728624,"sku":"9781780630311","price":72.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781780630311_p0.jpg?v=1763713105","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781780630311","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}