{"product_id":"9781781331125","title":"Star Quality Hospitality - The Key to a Successful Hospitality Business","description":"If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it: Welcomes you into the world of hospitality; Unlocks the secrets of the business of hospitality; Explains how customers are your lifeline, focusing on suppliers, staff and guests; Highlights key industry trends that must be a part of your business strategy; Shows you how to measure your business success to remain profitable\u003cp\u003eDiscover the common mistakes that are made by hospitality owner\/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability. \u003c\/p\u003e\u003cp\u003eAs the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by exceeding customer expectations. She is a Fellow and Chairman for the Institute of Hospitality London, and has spoken at conferences in the UK and USA. She has co-written two other hospitality books, and regularly writes for Hotel Industry magazine.\u003c\/p\u003e","brand":"Rethink Press Limited","offers":[{"title":"Default Title","offer_id":47064908955888,"sku":"9781781331125","price":22.86,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781781331125_p0.jpg?v=1763717107","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781781331125","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}