{"product_id":"9781781480458","title":"Learning to Run: A Guide to Business Process Re-engineering","description":"David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: • No Cross-functional communication or co-operation. • No understanding of the end-to-end process • No ownership of the end-to-end process • Blame culture • Silo mentality • Resistance to change • Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.","brand":"Grosvenor House Publishing","offers":[{"title":"Default Title","offer_id":47167845892336,"sku":"9781781480458","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781781480458_p0.jpg?v=1763716169","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781781480458","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}