{"product_id":"9781786398314","title":"Emotional Intelligence in Tourism and Hospitality","description":"Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital.\u003cbr\u003e\u003cbr\u003eThis book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.","brand":"Victoria Yorx","offers":[{"title":"Default Title","offer_id":47048839725296,"sku":"9781786398314","price":125.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781786398314_p0.jpg?v=1769893392","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781786398314","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}