{"product_id":"9781848034389","title":"How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work","description":"\u003cp\u003eDealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:\u003c\/p\u003e\u003cp\u003e- Defuse and deal with difficult customers, both on the phone and face to face;\u003cbr\u003e- Manage problems with colleagues in the workplace, including a manipulative boss;\u003cbr\u003e- Handle difficult day-to-day interactions with any people we come into contact anywhere;\u003cbr\u003e- Identify and manage behaviours which can turn a person into a 'problem?;Improve necessary    listening and communication skills;\u003cbr\u003e- Increase self confidence and develop rapport building skills. \u003c\/p\u003e\u003cp\u003eThis book contains some proven techniques for managing yourself as well as managing difficult people.  If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.\u003c\/p\u003e","brand":"Little, Brown Book Group","offers":[{"title":"Default Title","offer_id":47140287021296,"sku":"9781848034389","price":5.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781848034389_p0.jpg?v=1763749288","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781848034389","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}