{"product_id":"9781849283199","title":"The ITSM Iron Triangle: Incidents, changes and problems","description":"\u003cp\u003eThis innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization’s particular needs.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47180185796848,"sku":"9781849283199","price":75.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849283199_p0.jpg?v=1763751710","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849283199","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}