{"product_id":"9781849284073","title":"The Definitive Guide to IT Service Metrics","description":"\u003ch4\u003eThe ultimate reference guide to IT Service Metrics\u003c\/h4\u003e  \u003cp\u003eCo-published by IT Governance Publishing and itSMF USA\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ch4\u003eIT service metrics: Manage them. Measure them. Make them work for you.\u003c\/h4\u003e  \u003cp\u003e\u003c\/p\u003e\u003cp\u003eMeasuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business?\u003c\/p\u003e\u003cp\u003eUsed just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business – this book will show you how to do this, too.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ch4\u003e\u003cstrong\u003eHow to measure the effectiveness of your IT service provision\u003c\/strong\u003e\u003c\/h4\u003e  \u003cp\u003e\u003c\/p\u003e\u003cp\u003eMetrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e  \u003cli\u003eEnsure economical use of resources through greater understanding of current performance\u003c\/li\u003e  \u003cli\u003eIdentify areas for improvement\u003c\/li\u003e  \u003cli\u003eJustify (or otherwise) and manage expenditure\u003c\/li\u003e  \u003cli\u003eInform the decision-making process and drive change within the organization\u003c\/li\u003e  \u003cli\u003eSave money by reducing waste (resource, time, money, etc.)\u003c\/li\u003e  \u003cli\u003eFine-tune the services offered, thereby strengthening customer loyalty.\u003c\/li\u003e  \u003cbr\u003e\n\u003c\/ul\u003e  \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBased on ITIL® and other service management frameworks and standards\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eUp-to-date, based on the ITIL® framework, as well as COBIT®, PMI®, ISO\/IEC 20000 and ISO\/IEC 27000, \u003cem\u003eThe Definitive Guide to IT Service Metrics\u003c\/em\u003e will show you:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e  \u003cli\u003eHow to integrate metrics into your business\u003c\/li\u003e  \u003cli\u003eWhat to consider when gathering and reporting information\u003c\/li\u003e  \u003cli\u003eHow to maximize the usage of metrics in order to ensure value for money from the system\u003c\/li\u003e  \u003cli\u003eHow to secure and protect your company's metrics.\u003c\/li\u003e  \u003cbr\u003e\n\u003c\/ul\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47183515844848,"sku":"9781849284073","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849284073_p0.jpg?v=1763751005","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849284073","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}