{"product_id":"9781849284387","title":"Measuring your IT: Identifying the metrics that matter","description":"\u003cp\u003e\u003c\/p\u003e\u003ch4\u003e\u003cstrong\u003eDoes your IT measure up? \u003c\/strong\u003e\u003c\/h4\u003e  \u003cp\u003eRegardless of whether you are client or provider, if you want to understand, assess or improve your IT, you first need to measure it.\u003c\/p\u003e\u003cp\u003eBut what do you measure? How and when do you take those measurements? Who does the measuring? And what do you do with the measurements once you’ve taken them?\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eGetting the measure of IT measurement\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively.\u003c\/p\u003e\u003cp\u003eKey areas covered in this book include -  \u003cbr\u003e\u003c\/p\u003e\u003cul\u003e  \u003cli\u003eWhy IT measurement is necessary and how it relates to other performance assessments and monitors, such as audits, KPIs and health checks.\u003c\/li\u003e  \u003cli\u003eHow IT measurement differs from the perspective of the client business and the IT provider, and the common ground between the two.\u003c\/li\u003e  \u003cli\u003eIf you’re a client business, you want to know if the time, effort and money being spent on IT are in line with industry norms. And you’ll want to ensure that your IT is meeting the needs of the organisation and its users while contributing to the overall success of the business.\u003c\/li\u003e  \u003cli\u003eIf you’re an IT provider, you need to know that your resourcing is as efficient as possible, your client charges are competitive, and that your offerings are well received by the client.\u003c\/li\u003e  \u003cbr\u003e\n\u003c\/ul\u003e  \u003cp\u003e\u003cstrong\u003eAn introduction for people who want the best\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eMeasuring your IT\u003c\/em\u003eis aimed at anyone who wants a better understanding of IT measurement. \u003c\/p\u003e\u003cp\u003eThrough its “both sides of the fence” case studies, this pocket guide helps to foster a better understanding between business managers and users (who depend on IT) and IT providers (who make a living from supplying IT services).\u003c\/p\u003e\u003cp\u003eIf you’re on the client side, this book will help you get the best out of your IT. If you’re on the IT provider side, it will help you to give your customers the best value for money.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMake sure that\u003cem\u003eyour\u003c\/em\u003eIT measures up\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"IT Governance Ltd","offers":[{"title":"Default Title","offer_id":47161177538800,"sku":"9781849284387","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849284387_p0.jpg?v=1763755586","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849284387","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}