{"product_id":"9781849284448","title":"Implementing Service Quality based on ISO\/IEC 20000: A Management Guide","description":"\u003cp\u003eMany customers look for suppliers with ISO\/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47161906987248,"sku":"9781849284448","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849284448_p0.jpg?v=1763751919","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849284448","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}