{"product_id":"9781849285162","title":"Pragmatic Application of Service Management: The Five Anchor Approach","description":"\u003cp\u003eWritten by service management gurus Suzanne D. Van Hove and Mark Thomas\u003cem\u003e, Pragmatic Application of Service Management\u003c\/em\u003e is the first book to provide guidance on creating an integrated system based on COBIT®5, ISO\/IEC 20000 and ITIL. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePacked with instructive illustrations, helpful tables and the authors’ very own \u003cem\u003eFive Anchor Approach\u003c\/em\u003e, this book is ideal for anyone who is considering adopting, adapting or merging COBIT®5, ISO\/IEC 20000 and ITIL.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"IT Governance Ltd","offers":[{"title":"Default Title","offer_id":47164266119408,"sku":"9781849285162","price":59.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849285162_p0.jpg?v=1763752826","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849285162","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}