{"product_id":"9781849286862","title":"Managing in a Service-Focused World: I, team, stewards and marketplace","description":"\u003cp\u003eThe transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.  The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?  Thanks to the innovative approach in this book, they now do.\u003c\/p\u003e  \u003cp\u003eIn\u003cem\u003e Managing in a Service-focused World,\u003c\/em\u003e Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers.\u003c\/p\u003e  \u003cp\u003eThe book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47170151186672,"sku":"9781849286862","price":37.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849286862_p0.jpg?v=1763752831","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849286862","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}