{"product_id":"9781849287791","title":"Release and Deployment: An ITSM narrative","description":"Deploying releases into production is fraught with difficulty \u003cp\u003eWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.\u003c\/p\u003e  \u003cp\u003eIn \u003cem\u003eRelease and Deployment: An ITSM Narrative Account\u003c\/em\u003e, we follow the story of the release \u0026amp; deployment process in fictional form.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  Product overview \u003cp\u003eChris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release \u0026amp; deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination.\u003c\/p\u003e  \u003cp\u003eHow can he pacify his new colleagues, avoid getting fired and get the job done?\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  Lessons from real projects in a narrative format \u003cp\u003eThis latest ITSM narrative from Daniel Mclean explains the common pitfalls of release \u0026amp; deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial.\u003c\/p\u003e  \u003cp\u003eBased on the real-life experience of the author and other ITSM practitioners, \u003cem\u003eRelease and Deployment: An ITSM Narrative Account \u003c\/em\u003eexposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives.\u003c\/p\u003e  About the author \u003cp\u003eDaniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.\u003c\/p\u003e  \u003cp\u003eDaniel McLean’s other ITSM narrative accounts are also available from IT Governance.\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47158833447152,"sku":"9781849287791","price":37.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849287791_p0.jpg?v=1763751493","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849287791","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}