{"product_id":"9781849288538","title":"SIAM\/MSI: An Introduction to Service Integration and Management\/ Multi-Sourcing Integration for IT Service Management","description":"\u003cp\u003eIn order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eSIAM\/MSI – An introduction to Service Integration and Management\/Multi-sourcing Integration for IT Service Management\u003c\/em\u003e explains:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003ethe merits of a multi-sourced approach to outsourcing service towers\u003c\/li\u003e \u003cli\u003ethe benefits of multi-sourcing contracts with service providers for specified towers\u003c\/li\u003e \u003cli\u003ehow to align multi-sourced services\u003c\/li\u003e \u003cli\u003ethe challenges of using a multi-sourced model\u003c\/li\u003e \u003cli\u003ehow to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)\u003c\/li\u003e \u003cli\u003ethe different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each\u003c\/li\u003e \u003cli\u003eaggregating service-level performance\u003c\/li\u003e \u003cli\u003ea multi-sourcing RFP approach, taking into account structural, operational and governance requirements.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIf you’re thinking of moving from a single-source to a multi-source outsourcing model, \u003cem\u003eSIAM\/MSI – An introduction to Service Integration and Management\/Multi-sourcing Integration for IT Service Management\u003c\/em\u003e provides the answers to all of your questions.\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47153602003184,"sku":"9781849288538","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849288538_p0.jpg?v=1763751944","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849288538","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}