{"product_id":"9781849288750","title":"Pragmatic Application of Service Management: The Five Anchor Approach","description":"\u003cp\u003e\u003cstrong\u003eCreate a more robust service management system using the best of ITIL\u003csup\u003e®\u003c\/sup\u003e, ISO\/IEC 20000-1, COBIT\u003csup\u003e®\u003c\/sup\u003e, and CMMI\u003csup\u003e®\u003c\/sup\u003e-SVC.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAlthough ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO\/IEC 20000-1 — the international standard for ITSM — but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eNew in the second edition\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of\u003cem\u003e Pragmatic Application of Service Management – The Five Anchor Approach\u003c\/em\u003e provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO\/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003ePragmatic Application of Service Management\u003c\/em\u003e now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new ‘caselets’ (short case studies).\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAbout the authors\u003cp\u003eDr Suzanne D. Van Hove\u003c\/p\u003e\u003c\/strong\u003e is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMark Thomas \u003c\/strong\u003eis the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark’s background spans leadership roles from data centre CIO to management to IT consulting.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"IT Governance","offers":[{"title":"Default Title","offer_id":47054557741296,"sku":"9781849288750","price":29.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849288750_p0.jpg?v=1763752345","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849288750","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}