{"product_id":"9781849289405","title":"Collaborative Business Design: Improving and innovating the design of IT-driven business services","description":"\u003cp\u003e\u003cem\u003eThe logical step up from focusing just on IT, this makes perfect sense\u003cbr\u003e \u003c\/em\u003e\u003cstrong\u003eKen Wilson (Director, BrightHorse, UK)\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eI loved the concept and the sensible approach to what are sometimes seen as complex issues.\u003cbr\u003e \u003c\/em\u003e\u003cstrong\u003eDave Jones (Director \u0026amp; Principal ITSM Consultant, UK)\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003eOnly by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services.\u003c\/p\u003e  \u003cp\u003eIn \u003cem\u003eCollaborative Business Design – Improving and innovating the design of IT-driven business services\u003c\/em\u003e, Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements.\u003c\/p\u003e  \u003cp\u003eThe book\u003cem\u003e \u003c\/em\u003edelves into the inner workings of services, with the aim of making sure that each side – business and IT – understands the other’s needs and drivers so that services can deliver what is required, expected and promised of them throughout their lifecycle. It:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eExamines the gap in understanding between IT and business.\u003c\/li\u003e \u003cli\u003eIntroduces Business Service Design (BSD) – an analytic approach to understanding the characteristics of IT-driven business services.\u003c\/li\u003e \u003cli\u003eProvides an overview of the different components that must be analysed to obtain insight into the characteristics of IT-driven business services and to anchor these insights into a Service Design Statement (SDS).\u003c\/li\u003e \u003cli\u003eConsiders the different parts of the BSD and SDS.\u003c\/li\u003e \u003cli\u003eExplores how to obtain insight into the design of IT-driven business services using BSD.\u003c\/li\u003e \u003cli\u003eDiscusses practical consequences for business transformation to continually define, develop and improve robust services that customers want to use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eMore than ever, applications software (what consumers call 'services'.....) reaches deep into everyday business processes. In order for the modern business to grow or simply to secure market position, rapid and efficient service development and IT\u003c\/em\u003e\u003cem\u003e delivery is demanded from IT suppliers. This book offers valued insight to strengthen the alliance between business and IT.\u003cbr\u003e \u003c\/em\u003e\u003cstrong\u003ePerry van der Weyden (CIO, Rijkswaterstaat, Netherlands)\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eWickedly funny in many places, well researched and pragmatic. Highly recommended.'\u003c\/em\u003e\u003cbr\u003e \u003cstrong\u003eOlafur Gunnarsson (President, Rema Tiptop, USA)\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003eBSD is not an architecture for software development or for technology support – it complements existing frameworks such as TOGAF, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely described before designing an IT-intensive, complex business service.\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eBSD is moving the conversation from IT as an operations center to more of a key component of the business’s genetic makeup. This book is a must read if you want to cement an alliance between business and IT.\u003cbr\u003e \u003c\/em\u003e\u003cstrong\u003eDarren Arcangel (Enterprise Architect, USA)\u003c\/strong\u003e\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":47153457332464,"sku":"9781849289405","price":44.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781849289405_p0.jpg?v=1763753506","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781849289405","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}