{"product_id":"9781860761645","title":"Once A Customer, Always A Customer","description":"This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you \"famous for service\"!","brand":"Oak Tree Press","offers":[{"title":"Default Title","offer_id":47061918679280,"sku":"9781860761645","price":27.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781860761645_p0.jpg?v=1763600039","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781860761645","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}