{"product_id":"9781884731136","title":"Voices into Choices: Acting on the Voices of the Customer","description":"\u003cp\u003e\u003cstrong\u003eAbout the Author:\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003eOriel Incorporated and Center for Quality of Management (CQM) combined their   areas of expertise, along with Gary Burchill and Christina Hepner Brodie,   to write Voices Into Choices.\u003cspan style=\"mso-spacerun: yes\"\u003e    \u003c\/span\u003eThe book embodies the core philosophies of each organization—the   development of resources and methods that enable customers to achieve and\u003cspan style=\"mso-tab-count: 3\"\u003e \u003c\/span\u003esustain excellence, and the spirit of   organizations benefiting from mutual learning.\u003cspan style=\"mso-spacerun: yes\"\u003e  \u003c\/span\u003eCQM offers its member organizations   educational programs, advising services, research initiatives, and   networking activities to address the three areas critical\u003cspan style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA\"\u003e\u003cspan style=\"mso-tab-count: 3\"\u003e \u003c\/span\u003eto long-term success:\u003cspan style=\"mso-spacerun: yes\"\u003e  \u003c\/span\u003eplanning, operations, and managing   change.\u003cspan style=\"mso-spacerun: yes\"\u003e  \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"GOAL\/QPC and Oriel Incorporated","offers":[{"title":"Default Title","offer_id":47039013159152,"sku":"9781884731136","price":49.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781884731136_p0.jpg?v=1763605702","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781884731136","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}