{"product_id":"9781885228901","title":"Serve Right: Everyone's Straight-Talk Guide to Customer Service Success","description":"\u003cp\u003eWhen you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!\u003c\/p\u003e","brand":"Walk The Talk Company, The","offers":[{"title":"Default Title","offer_id":48149347959024,"sku":"9781885228901","price":16.25,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781885228901_p0.jpg?v=1763605269","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781885228901","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}