{"product_id":"9781886822092","title":"Talk Sense: Communicating to Lead and Learn","description":"Barry Jentz shows how leaders can build the requisite trust and credibility for improving organizational performance. Typically, leaders Talk Tough to improve performance. When that doesn't work, they Talk Nice (or vice-versa). By learning to Talk Sense, leaders can succeed in their efforts to improve performance.\u003cp\u003e  \u003c\/p\u003e","brand":"Research for Better Teaching, Incorporated","offers":[{"title":"Default Title","offer_id":47057907253488,"sku":"9781886822092","price":29.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781886822092","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}