{"product_id":"9781904887836","title":"Once a Customer, Always a Customer, 3rd edition: Hw to deliver customer service that creates customers for life","description":"\u003cp\u003eThis book will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition — which includes a new chapter on e-service — Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you “famous for service”!\u003c\/p\u003e","brand":"Oak Tree Press","offers":[{"title":"Default Title","offer_id":47171222601968,"sku":"9781904887836","price":12.3,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781904887836_p0.jpg?v=1763614891","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781904887836","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}