{"product_id":"9781910056554","title":"Trusted: The human approach to building outstanding client relationships in a digitised world","description":"\u003cp\u003e• Are your people sabotaging your business by delivering poor service and failing to build trusted relationships?\u003c\/p\u003e\u003cp\u003e• Does your pricing come under constant question? \u003c\/p\u003e\u003cp\u003e• What is it that makes good organisations world-class?\u003c\/p\u003e\u003cp\u003eIn a world of increasingly digitised interactions, connecting on a human level is more valuable than ever. Being competent and doing a really good job is simply not enough. Today we must have the ability to create impact and maximise our personal presence in order to be positively memorable. Being a brand ambassador for our business and being able to engage with others confidently in order to build successful, professional relationships is key to outstanding performance.\u003c\/p\u003e\u003cp\u003eBy focusing on the skills that affect the client’s experience and the company’s ability to deliver excellent service, your organisation can gain a competitive advantage. You will benefit from improved profits, higher employee retention, a better reputation and sustained growth.\u003c\/p\u003e\u003cp\u003eDiscover the ‘T-Spot’ Model, and learn how to beat the ‘credibility thief' while our ‘credibility sleuth’ helps you to find the improvements that will transform your business. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eTrusted\u003c\/em\u003e is full of inspirational ideas, top tips and insights from our experience of helping our clients to deliver service excellence and become world-class organisations.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Alison Jones Business Services Ltd","offers":[{"title":"Default Title","offer_id":47033405407472,"sku":"9781910056554","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781910056554_p0.jpg?v=1763625484","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781910056554","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}