{"product_id":"9781921547270","title":"Customer Service Excellence","description":"Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.\u003cp\u003eCustomer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.\u003c\/p\u003e\u003cp\u003eIn a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. \u003c\/p\u003e\u003cp\u003eIn a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.\u003c\/p\u003e\u003cp\u003eThe book includes free downloadable job aids and tools.\u003c\/p\u003e","brand":"TPC - The Performance Company Pty Limited","offers":[{"title":"Default Title","offer_id":47062831202544,"sku":"9781921547270","price":29.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781921547270_p0.jpg?v=1763632415","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781921547270","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}