{"product_id":"9781933368900","title":"Customer Is Always Wrong: The Retail Chronicles","description":"\u003cp\u003eFrom mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers. \u003ci\u003eThe Customer Is Always Wrong\u003c\/i\u003e is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of \u003ci\u003eLet It Blurt\u003c\/i\u003e, for example, describes hanging out with Al himself at Al Rocky’s Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Soft Skull Press, Inc.","offers":[{"title":"Default Title","offer_id":47050271981808,"sku":"9781933368900","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781933368900_p0.jpg?v=1763640700","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781933368900","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}