{"product_id":"9781933820569","title":"Blind Spot: Illuminating the Hidden Value In Business","description":"\u003cp\u003eDistracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers.\u003cbr\u003e\u003cbr\u003eIn Blind Spot, you'll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot's lessons deliver a groundbreaking perspective shift and win-win approach for your customers, your business—and even your shareholders.\u003c\/p\u003e","brand":"Two Waves Books","offers":[{"title":"Default Title","offer_id":47158992044272,"sku":"9781933820569","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781933820569_p0.jpg?v=1763641379","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781933820569","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}