{"product_id":"9781934509227","title":"Customer Service And Beyond","description":"In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.","brand":"Thomas Noble Books","offers":[{"title":"Default Title","offer_id":47050896736496,"sku":"9781934509227","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781934509227_p0.jpg?v=1763656578","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781934509227","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}