{"product_id":"9781936268665","title":"It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People","description":"\u003cbr\u003e\u003cb\u003eThe award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.\u003c\/b\u003e\u003cp\u003eIncreasingly, high-conflict people—especially narcissists and bullies—are showing up in the workplace. \u003ci\u003eIt's All Your Fault at Work!\u003c\/i\u003e addresses ways of managing the behavior of high-conflict people (HCP).\u003c\/p\u003e\u003cp\u003eBased on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.\u003c\/p\u003e\u003cp\u003e“\u003ci\u003eThis book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.\u003c\/i\u003e”\u003c\/p\u003e\u003cp\u003e—\u003cb\u003eKen Blanchard\u003c\/b\u003e, coauthor of \u003ci\u003eThe One Minute Manager®\u003c\/i\u003e and \u003ci\u003eLeading at a Higher Level\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"High Conflict Institute Press","offers":[{"title":"Default Title","offer_id":47050763337968,"sku":"9781936268665","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781936268665_p0.jpg?v=1763659028","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781936268665","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}