{"product_id":"9781937879426","title":"Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service","description":"\u003cb\u003eTurn Your Customers Into Raving Fans!\u003c\/b\u003e \u003cbr\u003e   Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you’ll discover 10 Jolts to Jumpstarting Your Own Customer Service.\u003cbr\u003e   Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you: \u003cul\u003e   \u003cli\u003e     Create raving fans through exceptional customer service.\u003c\/li\u003e   \u003cli\u003e     Lower marketing expenses by retaining your current customers and getting free word of mouth.\u003c\/li\u003e   \u003cli\u003e     Create a work environment that you are excited to go to each day.\u003c\/li\u003e \u003c\/ul\u003e  Written by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now.\u003cbr\u003e  \u003cbr\u003e   You’ll be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way.\u003cbr\u003e  \u003cbr\u003e   So what are you waiting for? Jumpstart Your Customer Service today!","brand":"Sound Wisdom","offers":[{"title":"Default Title","offer_id":47137810186480,"sku":"9781937879426","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781937879426_p0.jpg?v=1763662912","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781937879426","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}