{"product_id":"9781941870082","title":"Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders","description":"Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence.  The first four chapters are practical \"primers\" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with \"real-life\" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.","brand":"Indie Books International","offers":[{"title":"Default Title","offer_id":47173806457072,"sku":"9781941870082","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781941870082_p0.jpg?v=1763757842","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781941870082","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}