{"product_id":"9781944027377","title":"Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences","description":"\u003cblockquote\u003e\n\u003cp\u003eIf you want to raise the bar on creating memorable customer experiences, then this book is your roadmap.\" --Valerie Willis, VP, Tom Peters Company\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e\u003cp\u003eThe core premise is that whether you have 10 or 10,000 staff members in your organization, leaders have a foundational responsibility to ensure that workers at all levels are well prepared and informed to understand their influence on customers. \u003c\/p\u003e\u003cp\u003eThis book was written to, first, clearly outline the benefits of a workforce-wide Chief Moment Officer strategy and, second, to offer many ways to bring the strategy to life depending upon the current state of a company's customer experience performance. \u003c\/p\u003e\u003cp\u003eIf you are ready to explore the power of moment by moment, person by person customer engagement, this is a quick and rich guide to ways to stretch your thinking and stretch the impact all staff can have to exceed the expectations and imagination of current and new customers.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Networlding","offers":[{"title":"Default Title","offer_id":47051029119216,"sku":"9781944027377","price":14.97,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781944027377_p0.jpg?v=1763803321","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781944027377","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}