{"product_id":"9781945051333","title":"ITIL For Beginners: The Complete Beginners' Guide to ITIL","description":"\u003cp\u003e\u003cstrong\u003eITIL, Made Simple!\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eA comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eFor over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications. \u003c\/p\u003e\u003cp\u003eIT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. \u003c\/p\u003e\u003cp\u003eITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®. \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®.\u003c\/strong\u003e We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels. \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou'll Learn...\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eThe history and inspirations for ITIL®\u003c\/li\u003e \u003cli\u003eHow ITIL® can directly improve the experiences of employees, managers, partners, and customers\u003c\/li\u003e \u003cli\u003eThe mistakes commonly made by beginners when implementing ITIL\u003c\/li\u003e \u003cli\u003eAll of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs\u003c\/li\u003e \u003cli\u003eITIL®’s real-world application in IT and business\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e","brand":"ClydeBank Media LLC","offers":[{"title":"Default Title","offer_id":50017750188272,"sku":"9781945051333","price":16.99,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781945051333","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}