{"product_id":"9781945051388","title":"ITIL for Beginners: The Complete Beginner's Guide to ITIL","description":"ITIL For Beginners: The Complete Beginners' Guide to ITIL ITIL, Made Simple!  A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!   For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.   IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.   ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.   ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.   You'll Learn...  The history and inspirations for ITIL® How ITIL® can directly improve the experiences of employees, managers, partners, and customers The mistakes commonly made by beginners when implementing ITIL All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs ITIL®’s real-world application in IT and business","brand":"ClydeBank Media LLC","offers":[{"title":"Default Title","offer_id":47137413660912,"sku":"9781945051388","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781945051388_p0.jpg?v=1763770007","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781945051388","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}