{"product_id":"9783319720166","title":"Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent","description":"\u003cp\u003eThis innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside five key stakeholder groups: workforce, customers and markets, buyers and suppliers, IT and innovations, and regulatory authorities. Combining theory and practice, this book is crucial reading for both students and executives of operation services.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":47064317264112,"sku":"9783319720166","price":54.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9783319720166_p0.jpg?v=1763722303","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9783319720166","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}