{"product_id":"9783867467438","title":"Customer Evaluations of Service Failure and Recovery Encounters","description":"Doctoral Thesis \/ Dissertation from the year 2002 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company's response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004","brand":"Examicus Publishing","offers":[{"title":"Default Title","offer_id":47021075759344,"sku":"9783867467438","price":72.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9783867467438_p0.jpg?v=1763700666","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9783867467438","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}