{"product_id":"9783943860047","title":"Planning and Structuring User Assistance: How to Organize User Manuals, Online Help Systems, and Other Forms of User Assistance in a User-Friendly, Easily Accessible Way","description":"Even the best information is worthless if users can't find it. Providing user-friendly structure and navigation is just as important as providing well-written content. However, structuring user assistance isn't as simple and obvious as it may seem. If you think that your document structure should follow the structure of your product's components and functions: You're wrong. If you think that the type of document that you prefer is the same type of document that your clients prefer: You're wrong. If you think that all the information that you have is important: You're also wrong.\u003cp\u003eThis book tells you how to structure, index, and link your documents so that readers actually find the information that your documents contain.\u003c\/p\u003e\u003cp\u003eTopics covered: \u003c\/p\u003e\u003cp\u003eGeneral structuring principles that all structural decisions have in common.\u003c\/p\u003e\u003cp\u003eChoosing media: Should you provide a printed or printable user manual (PDF), online help, or both? What information should go into the user manual, and what information should go into online help? Which help format should you use? Can context-sensitive help calls be implemented? Should you provide interactive features and social features?\u003c\/p\u003e\u003cp\u003ePlanning documents: Should you put all information into one document, or should you supply several user manuals for specific purposes and user groups? How should you name your documents?\u003c\/p\u003e\u003cp\u003ePlanning document sections: What are the major sections that your documents should consist of? Are there any standard sections that you shouldn't forget?\u003c\/p\u003e\u003cp\u003ePlanning topics: What types of information do your clients need? How should you build and name the individual topics within the document?\u003c\/p\u003e\u003cp\u003ePlanning the order of sections and topics: How should you organize the sections and topics within your documents? What comes first? What comes later?\u003c\/p\u003e\u003cp\u003ePlanning navigation: Which navigational devices should you provide in printed documents and in online help systems? Where should you provide links or cross-references and where not?\u003c\/p\u003e\u003cp\u003eAudience:\u003c\/p\u003e\u003cp\u003eTechnical writers \u003cbr\u003eDevelopers\u003cbr\u003eMarketing professionals\u003cbr\u003eProduct managers\u003c\/p\u003e","brand":"indoition publishing e.K.","offers":[{"title":"Default Title","offer_id":47055950446832,"sku":"9783943860047","price":40.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9783943860047_p0.jpg?v=1763706527","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9783943860047","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}