{"product_id":"9788170005483","title":"Quality Management in Libraries","description":"This book provides the details of Total Quality Management (TQM) in libraries. It will be a worthy addition to any librarian's bookshelf. Students of library and information science will also discover that this book is a concise and precise reference work. Divided into four sections, the book discusses: the contents and elements of TQM for libraries; the quality audit and quality oriented strategies for implementation; marketing and other strategies to survive in the new information environment; and Human Resources and their management for qualitative services.","brand":"Ess Ess Publications","offers":[{"title":"Default Title","offer_id":47052463440112,"sku":"9788170005483","price":43.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9788170005483_p0.jpg?v=1763723361","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9788170005483","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}