{"product_id":"9789087536480","title":"Metrics For Service Management: Designing For ITIL","description":"\u003cp\u003eManaging, metrics and perspectives: key principles of metrics8  Governance: the metrics required for effective governance8  Service Strategy: the metrics required for the first phase of the servic\u003c\/p\u003e\u003cp\u003eService Design: the metrics required for the secon\u003c\/p\u003e\u003cp\u003eChapters exploring Servic\u003c\/p\u003e\u003cp\u003eClassifications of metrics8  Outsourcing a\u003c\/p\u003e\u003cp\u003eCultural and technical considerations8  Tools and tool s\u003c\/p\u003e\u003cp\u003eService Transition: the metrics required for the third p\u003c\/p\u003e\u003cp\u003eChapter exploring Service Transition-re\u003c\/p\u003e\u003cp\u003eService Operation: the metrics required for the fourth phase of the service lifecycle\u003c\/p\u003e\u003cp\u003eContinual Service Improvement: the metrics required for the final on-going phase of the service lifecycle12 \u003c\/p\u003e\u003cp\u003eIntroduction 113 1.1 Background knowledge 113 1.2 How to use this book 112 2\u003c\/p\u003e\u003cp\u003eManaging, metrics and perspective 513 2.1 Managing 513 2.2 Perspective 513 2.3 Full metric descr\u003c\/p\u003e","brand":"Van Haren Publishing","offers":[{"title":"Default Title","offer_id":50096725000432,"sku":"9789087536480","price":56.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9789087536480","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}