{"product_id":"9789526805504","title":"You Think You Are Doing Well?: Become a Winner with Customer-Centric Process Leadership!","description":"Book from rewarded BPM Blogger Janne Ohtonen! The author has received a Gold Medal in sharing his thought leadership to over 40,000 readers world-wide. This is now 2nd edition of the book.\u003cp\u003eThis book gives you ideas on the topic of business process management and leadership for every week of the year. The book contains unique thought leadership combined with reflective questions that will stimulate you to improve your business and skills.\u003c\/p\u003e\u003cp\u003eTHIS IS WHAT OTHERS SAY ABOUT THE AUTHOR AND THE BOOK:\u003c\/p\u003e\u003cp\u003e\"\u003cb\u003eGreat ideas for weekly improvement!\u003c\/b\u003e\" - Senior Partner, thenextten.org\u003c\/p\u003e\u003cp\u003e\"\u003cb\u003eI found Janne to be an innovative leader constantly looking to add value to those around him in unique ways.\u003c\/b\u003e\" -Director\u003c\/p\u003e\u003cp\u003e\"\u003cb\u003eReally important ideas for leaders!\u003c\/b\u003e\" - Founder, BPMLeader.com\u003c\/p\u003e\u003cp\u003eWith this book you will get ideas and tools on: \u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to develop your process management skills.\u003c\/li\u003e\n\u003cli\u003eHow to become a better leader and improve social skills.\u003c\/li\u003e\n\u003cli\u003eThe most important things to consider in process excellence.\u003c\/li\u003e\n\u003cli\u003eA customer-centric approach to business strategy.\u003c\/li\u003e \u003cli\u003eTips and tools to use in your daily work.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis book is for leaders who want to improve their business processes and leadership skills from a customer-centric perspective. Proceeds from this book are given to charity.\u003c\/p\u003e\u003cp\u003e\"\u003cb\u003eJanne is a coach, speaker and trainer that has been equipped with the best material and has developed the proper skills set to work with clients.\u003c\/b\u003e\" - Certified Coach, Speaker and Trainer\u003c\/p\u003e\u003cp\u003e\"\u003cb\u003eThis book helps to build process excellence!\u003c\/b\u003e\" - CEO, Ubience\u003c\/p\u003e\u003cp\u003eThis book will give you answers to some burning questions like: \u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAre you still working with outdated business methods?\u003c\/li\u003e\n\u003cli\u003eHow to launch a BPM programme successfully?\u003c\/li\u003e\n\u003cli\u003eWhy do people need to be lead?\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eIf you really want to develop as a leader and improve your organisation, then \"You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership\" book is for you!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe author, Janne Ohtonen, believes that the most dramatic changes to an organisation's efficiency and performance comes through an alignment of customer experience with business architecture and innovation. That requires both leadership skills and commitment, which you can learn from this book.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe book comes with free videos and infographics!\u003c\/b\u003e\u003c\/p\u003e","brand":"Glamonor Publishing","offers":[{"title":"Default Title","offer_id":47064962662640,"sku":"9789526805504","price":7.79,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9789526805504_p0.jpg?v=1763678711","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9789526805504","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}