{"product_id":"9789810740443","title":"UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!","description":"Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees","brand":"Ron Kaufman Pte Ltd.","offers":[{"title":"Default Title","offer_id":47185214275824,"sku":"9789810740443","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9789810740443_p0.jpg?v=1763689429","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9789810740443","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}