{"product_id":"9789810740450","title":"UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service","description":"True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It’s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who makes the biggest mistakes in service, and what you must avoid. (Chapter 13: The Infinite Absurdity Awards) Plus many more easy-to-use insights on the spirit, language and culture of superior service. Take a look!","brand":"Ron Kaufman Pte Ltd.","offers":[{"title":"Default Title","offer_id":47185211425008,"sku":"9789810740450","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9789810740450_p0.jpg?v=1763690231","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9789810740450","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}