{"product_id":"9789814458894","title":"Management Of Service Businesses In Japan","description":"\u003cp\u003eWith the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of \u003ci\u003eSeven-Eleven\u003c\/i\u003e, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information \u0026amp; Communication Technology) applied to BPN (Business Process Network) of service industry.\u003c\/p\u003e\u003cp\u003eThe analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.\u003c\/p\u003e\u003cb\u003eContents:\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003eAdvanced Service Management in the Service Industries:\u003c\/i\u003e\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eProfit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain \u003ci\u003e(Yasuhiro Monden and Noriko Hoshi)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eProfit Management in the Hotel Industry \u003ci\u003e(Akimichi Aoki)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eKaizen\u003c\/i\u003e Activities and Performance Management in the Sales Finance Business \u003ci\u003e(Noriyuki Imai)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003ePerformance Management in the Auto Sales Business \u003ci\u003e(Noriyuki Imai)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eProductivity Improvement of Service Business Based on the Human Resource Development: Application of Toyota Production System to the Insurance Firm \u003ci\u003e(Shino Hiiragi)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eEnacting Entrepreneurial Process on Family Business — Case of Health Care Business \u003ci\u003e(Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003eAdvanced Service Management in the Public and Non-Profit Organizations:\u003c\/i\u003e\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003ePerformance Management Systems of Japanese Local Governments \u003ci\u003e(Takami Matsuo)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eImplementation of the Balanced Scorecard in the Japanese Prefectural Hospitals \u003ci\u003e(Naoya Yamaguchi)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003ePricing Policy and Potential Cost Reduction in Telecommunications \u003ci\u003e(Manabu Takano)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003eGeneral Concepts and Techniques Applied to the Service Management:\u003c\/i\u003e\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003e\n\u003ci\u003eOmotenashi\u003c\/i\u003e: Japanese Hospitality as the Global Standard \u003ci\u003e(Nobuhiro Ikeda)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe Service Level Agreements at Japanese Companies and Its Expansion \u003ci\u003e(Tomoaki Sonoda)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003cli\u003eApplication of Information and Communication Technology to the Service Industry — Focus on Business Process Network \u003ci\u003e(Yoshiyuki Nagasaka and Gunyung Lee)\u003c\/i\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eReadership:\u003c\/b\u003e Researchers, graduates and undergraduates in business management, MBA, and service management courses; General public interested in the service industry; Professionals in marketing, service management and managerial accounting.\u003cbr\u003e","brand":"World Scientific Publishing Company, Incorporated","offers":[{"title":"Default Title","offer_id":47185519018224,"sku":"9789814458894","price":44.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9789814458894_p0.jpg?v=1763691076","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9789814458894","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}