Pirates Of Somalia (Br W/dvd)

This volume of coursework from TrainAmerica's Layered Learning Series includes:

1. Handling Difficult People
Learn how to handle the angry caller, the talkative caller, and the demanding caller.

2. Personal Time Management
Learn what time you can control, how to best use that time, and practical ways to establish priorities.

3. Attitude: Your Most Priceless Possession
Proven techniques to stay positive in today's busy, pressure-filled world, and the relationship between attitude and career success.

4. The Art of Communicating
Designed for business professionals to enhance interpersonal skills. Learn the importance of posture, gestures, dress, voice, humor, and voice quality.