I'll Sleep When You're Dead

"After we got kicked out from Applebee's, we came to realize it was a revenge act."

Most people don't realize their actions can be costly at times. Yet, unethical actions are the outcome of unethical decisions and can be costly and result in a reputation lost for any business. In How the Incident Happened at Applebee's®, the author Eli Gau not only reveals the entire story that impacted their lives as a family, but his book is more of a guideline on how to make ethical decisions and to avoid similar mistakes. He advises anyone to think before acting and weigh the action you are about to take to see if it is ethical, legal, and fair.

Gau also gives a deep understanding of why ethical decisions and quality service are the major factors for success in any business. He clearly provides an example of why quality services can be rewarding on an individual basis. Don't expect success out of poor services.

"Unethical decisions and actions are the outcome of acts fertilized from lack of knowledge, training, patience, wisdom, social experience, and decision-making skills. All of these can be controlled and avoided."
—Eli Gau