Emergency Responder Communication Skills Handbook: How Your Words and Actions Affect People in Medical Distress

As an emergency responder you’re trained to handle crises. Your tense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences.
Discover words and actions that support victim recovery, and others that can unintentionally hinder it. Understand how easily you can lessen their feelings of vulnerability, distress, pain, and fear.