Drivers of Successful Controllership: Activities, People, and Connecting With Management

This book is about drivers of successful controllership. Successful controllership
services provide an imperatively required support to managers,
especially in times of change. But what makes controllership services successful?
Our book provides the fi rst comprehensive set of answers to this
question. We argue it is not the selection of latest tools and techniques
but carefully customized services, motivated and skilful employees, and
intensive mutual exchanges with managers and open cooperation with
other internal service providers. Our book thus addresses managers who
want to learn how they best profi t from a close collaboration with controllers,
and controllers who strive to improve the quality of “their” services
to deliver superior performance.