Promoting Great Customer Service From the Top Down

"Great Customer Service From the Top Down" provides tips for creating a positive work environment for employees, and a positive shopping environment for customers (hint: the two are related).

(1,267 words)

"Great Customer Service From the Top Down" originally appeared in Ruth Haag's column, "Getting Along in the Office", in A Sandusky Bay Journal (vol.3, number 1-2)