Supervising Child Protective Services Caseworkers

This manual provides the foundation for effective supervisory practice in child protective services (CPS). It describes the roles and responsibilities of the CPS supervisor, and it provides practice oriented advice on how to carry out supervisory responsibilities effectively. Best practices and critical issues in supervisory practice are underscored throughout. Topics include: The nature of CPS supervision; Making the transition from caseworker to supervisor; Building the foundation for effective unit performance; Building staff capacity and achieving excellence in performance; Supervisory feedback and performance recognition; Results-oriented management; Clinical supervision; Recruitment and retention; Managing from the middle; and Taking care of oneself.