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ASQ Quality Press

Team Project Bolsters Productivity and Profits

Team Project Bolsters Productivity and Profits

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While Firstsource was providing excellent purchase order processing services, productivity levels were below target and gross margin index levels were negative.

A cross-functional Six Sigma team was chartered to better these metrics before Firstsource assumed additional volume from a key client.

By implementing process changes, the team secured gross margin index improvement and a 78-percent gain in productivity, saving the organization $93,000.

The team was named as a finalist in ASQ’s 2011 International Team Excellence Award Process.
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